Eligibility, Registration and Claims

2. Participation is only open to

   1. Australian residents aged 18 years or over who are licensed plumbers in Australia and work as sole traders (i.e. not as a part of, or as an employee of, a business) (Participating Individual); and
   2. Businesses in Australia who employ licensed plumbers and provide plumbing services in Australia (Participating Business).

3. In these terms, Participants mean Participating Individuals and Participating Businesses.

4. These rewards are not available if the Participant:

   1. is participating in any other offer related to Rheem or the Participating Products;
   2. is receiving project, government or builder pricing; or
   3. subsequently agrees to rebate arrangements in relation to the Participating Products.

5. If a participant is an owner of more than one licensed plumbing company, they can have only one company nominated for Rheem Rewards. All claims and Reward Points earned must be by the nominated company and Reward Points earned cannot be combined by two (2) or more companies.

6. To be eligible to participate, earn points and claim rewards, Participants must:

   1. visit www.rheemrewards.com.au or www.everhotrewards.com.au and register for the promotion, by providing all of the requested details (Registration). Once their Registration is completed and verified as valid, Participants will be issued with a unique login name and password that will allow access to an online account. Registration by a Participant at one of the rewards websites will automatically result in registration with the other site, and the Participant’s login name and password will be the same for both sites;
   2. purchase a Participating Product during the Promotion Period either from Rheem or an authorised re-seller, being any retailer in Australia who can issue a valid tax invoice as described below;
   3. login to their online account at www.rheemrewards.com.au or www.everhotrewards.com.au for purchases made during the Promotion Period (please note that only some purchases are able to be claimed at the Everhot Rewards website). All purchases must be claimed within 6 months of purchase or by 31/08/2026, whichever date occurs first, by:
      
      1. submitting details of the Participating Product purchased, and where and from whom it was purchased; and
      2. uploading a copy of the tax invoice without modification or alteration with all necessary original information to verify a claim (including clearly showing the invoice number, merchant name, date of purchase, product description of the Participating Product, quantity, unit price excluding GST, and the Participant’s details (either their business name or their personal name); and
   4. in relation to the purchase of Rheem genuine spare parts:
   1. register with Rheem Spare Parts;
   2. purchase Rheem genuine spare parts during the Promotion Period from Rheem; and
   3. upload the monthly summary of purchased spare parts provided by Rheem for purchases made during the Promotion Period. All monthly summaries must be uploaded within 6 months of purchase or by 31/08/2026, whichever date occurs first.

7. All Registrations, claims and other actions under these Terms by Participating Businesses must be completed by an authorised representative of the business. Authorised representatives must be aged 18 years or over.

8. During the Registration process, Participants will be asked to provide a contact email address. The email address provided by a:

   1. Participating Individual must be an email address in the individual’s name or the primary email address used for the individual’s own business purposes; or
   2. Participating Business must be the primary email address used by that business (if applicable), or otherwise the business email address of the authorised representative completing the Registration.

9. Registrations and claims can only be submitted via the methods outlined above; no other means will be accepted, unless advised otherwise by Rheem in its absolute discretion.

10. Incomplete or indecipherable Registrations and claims will be invalid.

11. Only 1 claim can be submitted for each Participating Product purchased.

12. Participants must retain their original tax invoice for all claims for a period of 3 months after the end of the Promotion Period. Failure to produce the original tax invoice for any claim when requested by Rheem may, in the absolute discretion of Rheem, result in invalidation of that claim and forfeiture of all rights to a reward based on that claim.

13. Rheem reserves the rights, at any time, to verify the validity of Registrations, claims and Participants (including their identity, age and place of residence and/or business).

14. Participation in Rheem Rewards is entirely at Rheem’s discretion. Rheem may refuse any new Registration, and may cancel any existing Registration at any time by notice to the Participant in accordance with these Terms.

Rheem Genuine Spare Parts

15. Reward Points for genuine spare parts are calculated monthly on the total of all purchases of genuine spare parts from Rheem made during that month. Reward Points are earned in multiples of 1,000 as illustrated in the table below:

    Monthly Spend (exc GST)	Reward Points received
    $1 - $200.00	1,000
    $200.01 – $400.00	2,000
    $400.01 – $600.00	3,000
    $600.01 - $800.00 etc.	4,000

Points Redemption and Rewards

16. For every purchase claimed in accordance with paragraph 5, Participants will have Reward Points awarded to their online account in accordance with:

    1. the table set out in the Schedule, as amended by Rheem from time to time in accordance with these Terms; or
    2. in the case of Rheem genuine spare parts, the table set out at paragraph 15 above,

    once Rheem has verified the claims, within 7 days of receipt of the claim. From time to time Rheem may have special offers which will entitle Participants to earn additional Reward Points. Reward Points will be allocated to, and held in, a single online account accessible via both www.rheemrewards.com.au and www.everhotrewards.com.au.

17. Once Reward Points are allocated to their account, and for so long as the Points remain valid, Participants can then use those Points to claim any rewards listed at www.rheemrewards.com.au or www.everhotrewards.com.au, provided they have the required number of points to redeem that reward (as listed on the website).

18. Except as otherwise provided in these Terms, Reward Points allocated to a Participant’s account on or after 1 January 2021 will remain valid for two years from the last day of the month in which they are allocated.

19. Any Points not redeemed by the date specified in paragraph 18. or within the timeframe specified in paragraph 18. (as applicable) will expire.

20. Once Reward Points are used to redeem a reward, those Points will be deducted from the Participant’s online account. Points will be used and deducted on a “first in, first out” basis, so that older Points are used and deducted before Points allocated more recently.

21. All rewards must be accepted as offered and cannot be exchanged for cash or other benefits. Reward Points and rewards are not transferable, may not be redeemed by any other person and may not be pooled.

22. Rewards are subject to any additional conditions specified on the website and/or by the reward suppliers. This may include, but is not limited to, additional delivery costs associated with goods being despatched to residential addresses by some reward suppliers.

23. If for any reason a Participant does not collect their selected reward at/by the time stipulated by Rheem, the reward may be forfeited.

24. If any reward is unavailable, Rheem, in its discretion, reserves the right to substitute the reward with a reward of the equal value and/or specification.

25. Without limiting any other rights Rheem may have, Participants acknowledge that Rheem may use their redemption histories (ie. the merchandise, experiences, travel and/or other rewards that they have redeemed historically with the Reward Points they have earned) for the purposes of promoting Rheem Rewards, including promoting the types of rewards redeemed by Participants.

26. From time to time, Rheem may contact a Participant seeking a comment about one or more rewards redeemed by that Participant using the Reward Points they have earned. A Participant may agree to provide such a comment or may decline to do so. If a Participant provides a comment to Rheem, the Participant consents to Rheem using the comment (including identifying and quoting the Participant, and describing the relevant reward(s)) in any media for an unlimited period, without remuneration, for the purposes of promoting Rheem Rewards.

27. Unless a Participant agrees to provide a comment to Rheem as described in paragraph 25 or otherwise provides their consent, Rheem will not publicly disclose the identities of individual Participants or the rewards redeemed by identified individual Participants.

Special Reward Requests via Rheem Rewards Concierge

28. Special requests can be made for items not listed in the Rewards Catalogue via the Rheem Rewards Concierge Service (Concierge Service), providing:

    1. The recommended retail price of the item requested is $250 (excluding GST) or above and the item can be ordered or procured from one of our current suppliers; or
    2. The recommended retail price of the item is $500 (excluding GST) or above, if the item cannot be ordered or procured from one of our current suppliers.

29. Special requests for items not listed in the Rewards Catalogue are subject to availability and approval by Rheem Rewards and Rheem Australia.

30. We are unable to accept special requests via the Concierge Service for the following:

    1. Store gift cards/stored-value debit cards/gift vouchers/cash reimbursements.
    2. Deposits or partial payments to suppliers.
    3. Any service, including home maintenance/repairs.
    4. Items only available for purchase from overseas.
    5. Second-hand items, unless purchased with a warranty through a licensed dealer.
    6. Items sold on Amazon, eBay, Gumtree, or other online resource.
    7. Items purchased from another licensed plumbing business or a business that employs licensed plumbers in Australia.

31. PLEASE NOTE: Special requests via Concierge Service, once ordered, are not returnable or refundable under any circumstances.  Please select carefully.

Sale of a Business

32. If a participant / business owner sells their business in its entirety or a share of the business and no longer retains 100% ownership, the participant will cease to be eligible for Rheem Rewards.  As such:

    1. The participant must use their remaining Reward Points within 30 days after selling the majority share of their business OR notifying Rheem Rewards (whichever comes first) and must provide Rheem Rewards with appropriate documentation confirming the date and terms of the sale of the business.
    2. If Rheem Australia or Rheem Rewards has not been notified within 30 days of the date of sale, Rheem Rewards reserves the right to cancel ALL remaining Reward Points immediately upon becoming aware that the business has been sold.

Changes to these Terms, Participating Products and Reward Points

33. Rheem may vary these Terms during the Promotion Period if, in Rheem’s opinion, such variation is necessary to comply with any new or amended mandatory law applicable to these Terms or the Promotion.

34. Rheem may change the Participating Products and the Reward Points awarded for each Participating Product from time to time during the Promotion Period.

35. Any variation to these Terms, or changes to the Participating Products and/or associated Reward Points, will be made by:

    1. posting the change on www.rheemrewards.com.au and/or www.everhotrewards.com.au; and
    2. notifying Participants by email to the email address linked to the Participant’s account.

36. Any changes to these Terms, the Participating Products, or the Reward Points awarded for a Participating Product, will take effect 28 days after the change is originally posted (unless, in the case of a variation to these Terms, a shorter period is required because of the relevant mandatory law, in which case the effective date of the variation will be specified by Rheem).

Privacy

37. Rheem and its service providers collect Participants’ personal information in order to offer and administer Rheem Rewards (including the Participant’s name, business address, licence number, mobile number, and email address, as well as information regarding products purchased by the Participant, the place of purchase and the date of purchase, the Reward Points earned, and rewards redeemed using Reward Points). If the personal information requested is not provided, the Participant may not participate in Rheem Rewards.

38. The Participant’s personal information will be handled by Rheem in accordance with its Privacy Policy (which can be found at www.rheem.com.au/privacy) and these Terms. By participating in Rheem Rewards, each Participant is consenting to Rheem’s handling of the Participant’s personal information in accordance with the Rheem Privacy Policy and these Terms. This use includes the use of the Participant’s personal information for direct marketing purposes. Participants may choose to opt-out of the use of their personal information for direct marketing purposes by contacting the Rheem privacy officer either by:

    1. post to 1 Alan Street, Rydalmere NSW 2116, Australia or PO Box 7508, Silverwater NSW 2128;
    2. email to privacy@rheem.com.au; or
    3. telephone on (02) 9684 9100.

Departing and Inactive Participants

39. Participants may at any time notify Rheem that they wish to cease participating in Rheem Rewards (Departing Participants).

40. Participants who have not logged into their account for over 12 months (Inactive Participants) may be contacted by phone or email to advise that they have 30 days to reactivate their account from the date of the contact (Reactivation Period). Reactivation will occur if an Inactive Participant logs into their account in the Reactivation Period.

41. Any:

    1. Departing Participants; and
    2. Inactive Participants who:

       1. have been contacted by or on behalf of Rheem as contemplated in paragraph 41; and

       2. do not reactivate their account within the Reactivation Period,

    will be notified by phone or email that they have 30 days to redeem their Reward Points from the date of notification (Redemption Period). Any unredeemed Reward Points remaining in the account of those Departing Participants or Inactive Participants will expire at the end of the Redemption Period, and the accounts will then be closed.

Cancellation of existing Registrations

42. If Rheem notifies a Participant under paragraph 14 that its Registration is to be cancelled:

    1. any purchases of Participating Products and Rheem genuine spare parts made prior to the date of the notice that have not yet been claimed by the Participant must be claimed within 30 days from the date of the notice, in accordance with paragraph 5;

    2. the Participant may redeem:

       1. Reward Points already allocated to the Participant’s account as at the date of the notice; and
       2. any additional Reward Points allocated to the Participant’s account after the date of the notice on the basis of purchases claimed as described in paragraph 43.a above,

       in accordance with these Terms, until all such Reward Points have been redeemed or have expired; and

    3. the Participant will not be able to earn or redeem any Reward Points other than those described in paragraph 43.b.

Dishonest conduct or other breach of these Terms

43. Without limiting paragraph 14, if Rheem becomes aware, or reasonably suspects, that a Participant has engaged in any dishonest or fraudulent conduct or has otherwise breached any of these Terms, Rheem may do one or more of the following in its absolute discretion:

    1. suspend or terminate the Participant’s participation in Rheem Rewards;
    2. reverse or cancel some or all of the Reward Points allocated to the Participant’s account;
    3. cancel or refuse to honour any redemption of Reward Points by the Participant (i.e. where Reward Points have been redeemed but the relevant reward has not yet been provided to, or collected by, the Participant); or
    4. take any other action that Rheem considers is reasonable in the circumstances.
44. Subject to paragraph 46, Rheem will give the Participant at least 14 days’ notice of any action it proposes to take under paragraph 44. During the notice period, the Participant may submit written reasons to Rheem as to why Rheem should not proceed with its proposed action, and Rheem will review any such reasons. Rheem will notify the Participant of its final decision promptly after the decision is made. For the avoidance of doubt, Rheem may still proceed with its initial proposed action after reviewing any reasons provided by the Participant under this paragraph 45, or it may take any other action under paragraph 44 it considers appropriate.

45. In the case of any actual or suspected dishonest or fraudulent conduct by a Participant:

    1. Rheem may immediately suspend the Participant’s account under paragraph 44 without prior notice to the Participant;
    2. Rheem will notify the Participant of any such suspension, and will ask the Participant to provide written reasons, within 14 days of the date of the notice (or such other period specified in the notice), as to why Rheem should not proceed to terminate the Participant’s participation in Rheem Rewards;
    3. Rheem will review any such reasons provided by the Participant; and
    4. Rheem may, in its absolute discretion, proceed to terminate the Participant’s participation in Rheem Rewards or take any other action under paragraph 44 it considers appropriate. Rheem will notify the Participant of its decision promptly after the decision is made.

46. Where Rheem terminates a Participant’s participation in Rheem Rewards as contemplated in paragraph 44, any unused Reward Points remaining in the Participant’s account as at the effective date of termination will be forfeited.

Termination or suspension of Rheem Rewards

47. Rheem gives no warranty as to the continuing availability of Rheem Rewards. Rheem may terminate or suspend Rheem Rewards at any time in accordance with paragraphs 49 and 50 below.

48. Rheem may terminate Rheem Rewards at any time by giving at least 90 days’ notice to Participants (except if Rheem ceases to operate its business and/or has gone into liquidation or other form of administration, in which case Rheem Rewards will cease, and Rheem will cancel any Reward Points, immediately). If Rheem terminates Rheem Rewards, Participants will be able to claim and redeem Reward Points during the notice period (if any) in accordance with these Terms. All unused Reward Points remaining in Participants’ accounts as at the effective date of termination will be forfeited.

49. Rheem may suspend Rheem Rewards at any time. Rheem will give advance notice to Participants of any such suspension and, if possible, the expected duration of the suspension. If Rheem suspends Rheem Rewards, Participants will be able to claim and redeem Reward Points during the notice period in accordance with these Terms, but will not be able to do so during the period of the suspension.

50. Rheem will not be liable to Participants in any way in connection with the termination or suspension of Rheem Rewards, including for any unused Reward Points in a Participant’s account at the time of termination or suspension.

General

51. All costs related to participating in this Promotion, and any tax liability arising out of participating in this Promotion, are the responsibility of the Participant.

52. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred by the Australian Consumer Law or any other applicable law that cannot be lawfully excluded, restricted or modified by agreement. All other terms, warranties, guarantees, rights or liability which would otherwise be implied or apply to these Terms are excluded.  To the extent permitted by law, in respect of goods or services that are not of a kind ordinarily acquired for personal, domestic or household use or consumption, Rheem's liability is limited, at its option, to:

    1. in the case of goods, replacing or repairing the goods or supplying equivalent goods, or paying for the cost of replacing or repairing the goods or of acquiring equivalent goods; or

    2. in the case of services, resupplying, or paying the cost of resupplying, the services.

53. To the extent permitted by law, Rheem is not liable whether in contract, tort (including negligence) or otherwise for any loss of profits or any indirect or consequential loss, damage, cost, or expense arising from or in connection with this Promotion.

54. A Participant must not assign or transfer, or purport to assign or transfer, to any other person any of its rights under these Terms. Rheem may assign or transfer to a related party any of its rights or obligations under these Terms.

55. Rheem may deal with Participants electronically, including by sending notices to a Participant by email to the email address linked to the Participant’s account. Any notice sent by Rheem is effective when sent.

56. These Terms are governed by, and will be construed in accordance with, the law applicable in New South Wales.

Any questions?

57. If you have any questions regarding this Promotion, please contact us on 1300 909 545.

Participating Products