Terms & Conditions
Rheem Australia Pty Limited (ABN 21 098 823 511) of 1 Alan Street, Rydalmere, New South Wales (Rheem) likes to reward its loyal business customers. To check if your business is eligible to share in these rewards, you must comply with these promotion terms.
These terms set out the basis on which Rheem will provide Reward Points to eligible businesses to be redeemed for merchandise, experiences or travel rewards listed on www.rheemrewards.com.au and www.everhotrewards.com.au upon claiming the purchase of those Rheem products listed in the Schedule, as amended by Rheem from time to time in accordance with these Terms (Participating Products).
These Terms are for the Rheem Rewards 2021/2022 Promotion (Rheem Rewards or Promotion) and take effect on 01/07/2021. Everhot Rewards operates as part of the broader Rheem Rewards promotion, and references in these Terms to “Rheem Rewards” or to the “Promotion” include Everhot Rewards.
- Promotion period
- Eligibility, Registration & Claims
- Rheem Genuine Spare Parts
- Performance Incentives, Points Redemption & Rewards
- Changes to Participating Products & Reward Points
- Termination or suspension of Rheem Rewards
- Any Questions?
- SCHEDULE- PARTICIPATING PRODUCTS
This promotion will commence on 1/07/2021 and end at 11:59 pm AEST on 30/06/2022 (Promotion Period). All Reward Points must be redeemed by 11:59 pm AEST on 31/08/2022.
Eligibility, Registration and Claims
Participation is only open to:
- Australian residents aged 18 years or over who are licensed plumbers in Australia and work as sole traders (i.e. not as a part of, or as an employee of, a business) (Participating Individual); and
- Businesses in Australia who employ licensed plumbers and provide plumbing services in Australia (Participating Business).
In these terms, Participants mean Participating Individuals and Participating Businesses.
These rewards are not available if the Participant:
- is participating in any other offer related to Rheem or the Participating Products;
- is receiving project, government or builder pricing; or
- subsequently agrees to rebate arrangements in relation to the Participating Products.
To be eligible to participate, earn points and claim rewards, Participants must:
- visit www.rheemrewards.com.au or www.everhotrewards.com.au and register for the promotion, by providing all of the requested details (Registration). Once their Registration is completed and verified as valid, Participants will be issued with a unique login name and password that will allow access to an online account. Registration by a Participant at one of the rewards websites will automatically result in registration with the other site, and the Participant’s login name and password will be the same for both sites;
- purchase a Participating Product during the Promotion Period either from Rheem or an authorised re-seller, being any retailer in Australia who can issue a valid tax invoice as described in paragraph 11 below;
- login to their online account at www.rheemrewards.com.au for purchases made during the Promotion Period. All purchases must be claimed within 6 months of purchase or by 31/08/22, which ever date occurs first, by:
- submitting details of the Participating Product purchased, and where and from whom it was purchased; and
- uploading a scanned copy of the tax invoice (clearly showing the invoice number, date of purchase, the Participant’s details including business name and Participating Product details)
- in relation to the purchase of Rheem genuine spare parts:
- register with Rheem Spare Parts;
- purchase Rheem genuine spare parts during the Promotion Period from Rheem; and
- upload the monthly summary of purchased spare parts provided by Rheem for purchases made during the Promotion Period. All monthly summaries must be uploaded within 6 months of purchase or by 31/08/2022, which ever date occurs first.
All Registrations, claims and other actions under these Terms by Participating Businesses must be completed by an authorised representative of the business. Authorised representatives must be aged 18 years or over.
During the Registration process, Participants will be asked to provide a contact email address. The email address provided by a:
- Participating Individual must be an email address in the individual’s name or the primary email address used for the individual’s own business purposes; or
- Participating Business must be the primary email address used by that business (if applicable), or otherwise the business email address of the authorised representative completing the Registration.
Registrations and claims can only be submitted via the methods outlined above; no other means will be accepted, unless advised otherwise by Rheem in its absolute discretion.
Incomplete or indecipherable Registrations and claims will be invalid.
Only 1 claim can be submitted for each Participating Product purchased.
- Participants must retain their original tax invoice for all claims for a period of 3 months after the end of the Promotion Period. Failure to produce the original tax invoice for any claim when requested by Rheem may, in the absolute discretion of Rheem, result in invalidation of that claim and forfeiture of all rights to a reward based on that claim.
Rheem reserves the rights, at any time, to:
- verify the validity of Registrations, claims and Participants (including their identity, age and place of residence and/or business); and
- disqualify any Participant who has breached any of these Terms.
Rheem Genuine Spare Parts
Reward Points for genuine spare parts are calculated monthly on the total of all purchases of genuine spare parts from Rheem made during that month. Reward Points are earned in multiples of 1,000 as illustrated in the table below:
Monthly Spend (exc GST) Reward Points received $1 - $200.00 1,000 $200.01 – $400.00 2,000 $400.01 – $600.00 3,000 $600.01 - $800.00 etc. 4,000
Performance Incentives, Points Redemption and Rewards
For every purchase claimed in accordance with paragraph 5, Participants will have Reward Points awarded to their online account in accordance with the table set out in the Schedule, as amended by Rheem from time to time in accordance with these Terms, once Rheem has verified the claims, within 7 days of receipt of the claim. From time to time Rheem may have special offers which will entitle Participants to earn additional Reward Points. Reward Points will be allocated to, and held in, a single online account accessible via both www.rheemrewards.com.au and www.everhotrewards.com.au.
Once Reward Points are allocated to their account, Participants can then use those Points to claim any rewards listed at www.rheemrewards.com.au or www.everhotrewards.com.au, provided they have the required number of points to redeem that reward (as listed on the website) by 11.59 pm AEST on 31/08/2022. Any Points not redeemed by that time will be forfeited.
Once Reward Points are used to redeem a reward, those Points will be deducted from the Participant’s online account.
All rewards must be accepted as offered and cannot be exchanged for cash or other benefits. Reward Points and rewards are not transferable, may not be redeemed by any other person and may not be pooled.
Rewards are subject to any additional conditions specified on the website and/or by the reward suppliers. This may include but is not limited to additional delivery costs associated with goods being despatched to residential addresses by some reward suppliers.
If for any reason a Participant does not collect their selected reward at/by the time stipulated by Rheem, the reward may be forfeited.
If any reward is unavailable, Rheem, in its discretion, reserves the right to substitute the reward with a reward of the equal value and/or specification.
Without limiting any other rights Rheem may have, Participants acknowledge that Rheem may use their redemption histories (ie. the merchandise, experiences, travel and/or other rewards that they have redeemed historically with the Rewards Points they have earned) for the purposes of promoting Rheem Rewards, including promoting the types of rewards redeemed by Participants.
From time to time, Rheem may contact a Participant seeking a comment about one or more rewards redeemed by that Participant using the Rewards Points they have earned. A Participant may agree to provide such a comment or may decline to do so. If a Participant provides a comment to Rheem, the Participant consents to Rheem using the comment (including identifying and quoting the Participant, and describing the relevant reward(s)) in any media for an unlimited period, without remuneration, for the purposes of promoting Rheem Rewards.
Unless a Participant agrees to provide a comment to Rheem as described in paragraph 22 or otherwise provides their consent, Rheem will not publicly disclose the identities of individual Participants or the rewards redeemed by identified individual Participants.
Changes to Participating Products and Reward Points
Rheem may change the Participating Products and the Reward Points awarded for each Participating Product from time to time during the Promotion Period by:
- posting the change on www.rheemrewards.com.au and/or www.everhotrewards.com.au; and
- notifying Participants by email to the email address linked to the Participant’s account.
Any changes to the Participating Products, or the Reward Points awarded for a Participating Product, will take effect 28 days after the change is originally posted.
Rheem collects Participants’ personal information in order to offer and administer Rheem Rewards (including the plumber’s name, business address, plumber’s licence number, mobile number, and email address, as well as information regarding products purchased by the plumber, the place of purchase and the date of purchase, the Rewards Points earned, and rewards redeemed using Rewards Points). If the personal information requested by Rheem is not provided, the Participant may not participate in Rheem Rewards.
- post to 1 Alan Street, Rydalmere NSW 2116, Australia or PO Box 7508, Silverwater NSW 2128;
- email to email@example.com; or
- telephone on (02) 9684 9100.
Termination or suspension of Rheem Rewards
Rheem gives no warranty as to the continuing availability of Rheem Rewards. Rheem may terminate or suspend Rheem Rewards at any time by giving at least three months’ notice to Participants (except if Rheem ceases to operate its business and/or has gone into liquidation or other form of administration, in which case Rheem Rewards will cease, and Rheem will cancel any Rewards Points, immediately).
If Rheem terminates or suspends Rheem Rewards, Participants will be able to redeem Rewards Points during the notice period (if any) in accordance with these Terms.
Subject to paragraph 32, Rheem will not be liable to Participants in any way in connection with the termination or suspension of Rheem Rewards, including for any unused Rewards Points in a Participant’s account at the time of termination or suspension.
All costs related to participating in this Promotion, and any tax liability arising out of participating in this Promotion, are the responsibility of the Participant.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred by the Australian Consumer Law or any other applicable law that cannot be lawfully excluded, restricted or modified by agreement. All other terms, warranties, guarantees, rights or liability which would otherwise be implied or apply to these Terms are excluded. To the extent permitted by law, in respect of goods or services that are not of a kind ordinarily acquired for personal, domestic or household use or consumption, Rheem's liability is limited, at its option, to:
- in the case of goods, replacing or repairing the goods or supplying equivalent goods, or paying for the cost of replacing or repairing the goods or of acquiring equivalent goods;
- in the case of services, resupplying, or paying the cost of resupplying, the services.
- To the extent permitted by law, Rheem is not liable whether in contract, tort (including negligence) or otherwise for any loss of profits or any indirect or consequential loss, damage, cost or expense arising from or in connection with this Promotion.
- A Participant must not assign or transfer, or purport to assign or transfer, to any other person any of its rights under these Terms. Rheem may assign or transfer to a related party any of its rights or obligations under these Terms.
If you have any questions regarding this Promotion, please contact us on 1300 909 545.
SCHEDULE- PARTICIPATING PRODUCTS: Domestic Residential Models (as amended by Rheem from time to time in accordance with the Terms)
|Rheem Electric Storage||Model No.||Reward Points|
|25L Electric VE||111025 / 191025||1,000|
|45L/47L Electric VE||191045||1,000|
|50L Electric VE||191050||1,000|
|50L Rheem Stellar Stainless Steel Electric||4A1050||3,000|
|80L Electric VE||481080 / 491080||4,000|
|80L Rheem Stellar Stainless Steel Electric||4A1080||5,000|
|125L Electric VE||491125||6,000|
|125L RheemPlus Electric VE||421125||6,000|
|125L Rheem DualTEMP Electric VE||431125||6,000|
|125L Rheem Stellar Stainless Steel Electric||4A1125||7,000|
|160L Electric (Single & Twin Element) VE||491160 / 492160||6,000|
|160L RheemPlus Electric VE||421160||6,000|
|160L Rheem DualTEMP Electric VE||431160||6,000|
|160L Rheem Stellar Stainless Steel Electric||4A1160||7,000|
|250L Electric (Single & Twin Element) VE||491250 / 492250||8,000|
|250L RheemPlus Electric VE||421250||8,000|
|250L Rheem DualTEMP Electric VE||431250||8,000|
|250L Rheem Stellar Stainless Steel Electric (Single & Twin Element)||4A1250 / 4A2250||9,000|
|315L Electric (Single & Twin Element) VE||491315 / 492315||8,000|
|315L RheemPlus Electric VE||421315||8,000|
|315L Rheem DualTEMP Electric VE||431315||8,000|
|315L Rheem Stellar Stainless Steel Electric (Single & Twin Element)||4A1315 / 4A2315||9,000|
|400L Electric (Single & Twin Element) VE||491400 / 492400||8,000|
|Rheem Gas Storage||Model No.||Points Earned|
|90L 4 Star Gas VE||347090||4,000|
|135L 3 Star Gas VE (Indoor)||800135||6,000|
|135L 4 Star Gas VE||347135||6,000|
|170L 3 Star Gas VE (Indoor)||800170||6,000|
|170L 4 Star Gas VE||347170||6,000|
|265 5 Star Gas VE||850265||8,000|
|295 5 Star Gas VE||850295||8,000|
|330 RheemPlus 5 Star Gas||850330||8,000|
|340 Stainless Steel 5 Star Gas||8A0340||8,000|
|360 RheemPlus 5 Star Gas||850360||8,000|
|Rheem Gas Continuous Flow||Model No.||Points Earned|
|12L/min 6 Star Continuous Flow Gas (50°C & 60°C)||874812 / 876812||2,000|
|16L/min Metro 6 Star Continuous Flow Gas (50°C & 60°C)||874T16 / 876T16||2,000|
|20L/min 6 Star Continuous Flow Gas (50°C & 60°C)||874820 / 876820||2,000|
|26L/min Metro 6 Star Continuous Flow Gas (50°C & 60°C)||874T26 / 876T26||3,000|
|27L/min 6 Star Continuous Flow Gas (50°C & 60°C)||874627 / 876627||4,000|
|27L/min Internal 6 Star Continuous Flow Gas (50°C & 60°C)||864627 / 866627||4,000|
|Rheem Pronto Instantaneous Gas||Model No.||Reward Points|
|12L/min Pronto Instantaneous Gas||834012||2,000|
|16L/min Pronto Instantaneous Gas||834016||2,000|
|Rheem Heat Pump||Model No.||Reward Points|
|270L Rheem AMBIHEAT Heat Pump||551270x||9,000|
|AquaMAX Electric Storage||Model No.||Points Earned|
|50L Electric VE||991050||500|
|80L Electric VE||981080||2,000|
|125L Electric VE||981125||3,000|
|160L Electric VE||971160||3,000|
|160L Electric Squat VE||9W1160||3,000|
|250L Electric (Single & Twin Element) VE||991250 / 992250||4,000|
|315L Electric (Single & Twin Element) VE||991315 / 992315||4,000|
|400L Electric (Single & Twin Element) VE||991400 / 992400||4,000|
|AquaMAX Gas Storage||Model No.||Reward Points|
|270 5 Star Stainless Steel Gas||G270SS||3,000|
|340 5 Star Stainless Steel Gas||G340SS||4,000|
|390 5 Star Stainless Steel Gas||G390SS||4,000|
|Vulcan Electric Storage||Model No.||Points Earned|
|50L Electric VE||691050||500|
|80L Electric VE||601080||2,000|
|125L Electric VE||601125||3,000|
|160L Electric VE||671160||3,000|
|250L Electric VE||661250||4,000|
|315L Electric (Single & Twin Element) VE||661315 / 662315||4,000|
|400L Electric (Single & Twin Element) VE||661400 / 662400||4,000|
|Vulcan Gas Storage||Model No.||Reward Points|
|135L 4 Star Gas VE||648135||3,000|
|170L 4 Star Gas VE||648170||3,000|
|Rheem Heavy Duty Electric Storage (Commercial)||Model No.||Reward Points|
|50L HD Electric (3 Element)||613050||8,000|
|315L HD Electric (3 Element)||613315||12,000|
|315L HD Electric (6 Element)||616315||14,000|
|Rheem Heavy Duty Gas Storage (Commercial)||Model No.||Reward Points|
|260L HD Gas - Internal & External||620260 / 630260||12,000|
|265L HD Gas - Internal & External||624265 / 634265||14,000|
|275L HD Gas - Internal & External||624275 / 634275||16,000|
|Rheem Commercial Gas Continuous Flow||Model No.||Points Earned|
|27L/min Commercial Continuous Flow Gas - Internal & External||862627/872627||8,000|
|Rheem Tankpak Series 3||Model No.||Reward Points|
|Tankpak 1 - Internal & External||TP301||10,000|
|Tankpak 2 - Internal & External||TP302||20,000|
|Tankpak 3 - Internal & External||TP303||30,000|
|Tankpak 4 - Internal & External||TP304||35,000|
|Tankpak 5 - Internal & External||TP305||40,000|
|Tankpak 6 - Internal & External||TP306||45,000|
|Tankpak 7 - Internal & External||TP307||60,000|
|Tankpak 8 - Internal & External||TP308||60,000|
|Tankpak 9 - Internal & External||TP309||70,000|
|Tankpak 10 - Internal & External||TP310||70,000|
|Tankpak 12 - Internal & External||TP312||70,000|
|Tankpak 14 - Internal & External||TP314||70,000|
|Tankpak 16 - Internal & External||TP316||70,000|
|Tankpak 18 - Internal & External||TP318||70,000|
|Rheem Lazer Above-Bench Boiling Water||Model No.||Reward Points|
|3L Lazer Eco||70303W||2,000|
|5L Lazer Eco||70305W||3,000|
|7.5L Lazer Eco||70307W||4,000|
|7.5L Lazer Commercial||70207||4,000|
|10L Lazer Commercial||70210||5,000|
|15L Lazer Commercial||70215||6,000|
|25L Lazer Commecial||70225||7,000|
|40L Lazer Commercial||70240||8,000|
|Rheem MAXI Boiling Water Units||Model No.||Points Earned|
|MAXI 3 - Filtered, Boiling & Chilled - Aqua Tap||FBC165/180-AQ / FBC165/180-AZ||12,000|
|MAXI 4 - Filtered, Boiling, Chilled, Hot - Aqua Tap||FBCH165/180-AQS / FBCH165/180-AZD||14,000|
|Everhot Dual Handed Electric Storage||Model No.||Points Earned|
|25L Dual Handed Electric||291025||500|
|50L Dual Handed Electric||291050||500|
|50L Stainless Steel Electric||2A1050||1,500|
|80L Dual Handed Electric||281080||2,000|
|125L Dual Handed Electric||281125||3,000|
|160L Dual Handed Electric||271160||3,000|
|250L Dual Handed (Single & Twin Element) Electric||291250 / 292250||4,000|
|250L Stainless Steel Electric||2A1250||5,000|
|315L Dual Handed (Single & Twin Element) Electric||291315 / 292315||4,000|
|315L Stainless Steel Electric||2A1315||5,000|
|400L Dual Handed (Single & Twin Element) Electric||291400 / 292400||4,000|
|Everhot Gas Storage||Model No.||Points Earned|
|135L 4 Star Gas VE||218135||3,000|
|170L 4 Star Gas VE||218170||3,000|
|130L 272 5 Star Gas VE||252265||4,000|
|160L 302 5 Star Gas VE||252295||4,000|
|155L 450+ 5 Star Gas Stainless Steel||2AG450N0||4,000|
|Everhot Pro Heavy Duty Electric||Model No.||Points Earned|
|50L Pro HD Electric||623050||4,000|
|315L Pro HD Electric||623315||7,000|
|Everhot Heavy Duty Gas||Model No.||Points Earned|
|260L HD Gas - Internal & External||632260 / 622260||6,000|
|275L HD Gas - Internal & External||635275 / 625275||8,000|
|Everhot Boiling Water||Model No.||Points Earned|
|3L Above-Bench Boiling Water||72303W-AU||1,500|
|5L Above-Bench Boiling Water||72305W-AU||2,500|